SHIPPING AND DELIVERY POLICY
Shipping and Delivery Policy
Effective Date: August 12, 2024
At Royal Arts Palace, we are committed to delivering your orders promptly and accurately. Please review our shipping and delivery policy for detailed information about our processes.
1. Shipping Destinations
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Domestic Shipping: We deliver to various locations within India. Free shipping is available in certain areas, which will be indicated at checkout.
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International Shipping: We offer international shipping to numerous countries. Shipping availability and costs will be displayed during checkout.
2. Shipping Charges
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Domestic Orders: Shipping costs are calculated based on delivery location, order weight, and shipping method. Free shipping is offered for select areas.
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International Orders: Shipping fees are based on the destination and package details. The total cost will be displayed at checkout.
3. Delivery Timeframes
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Processing Time: Orders are processed within 2-3 business days. Custom or made-to-order items may require additional time.
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Domestic Delivery: Delivery usually occurs within 5-7 business days after processing, depending on your location.
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International Delivery: International orders typically arrive within 10-15 business days, subject to customs processing times.
4. Tracking Your Order
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Once your order has shipped, you will receive an email with tracking details. Use this information to monitor your shipment’s progress.
5. Shipping Carrier
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We use reliable carriers to ensure secure and timely delivery. Carrier details will be provided in your tracking information.
6. Custom Duties and Taxes
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Domestic Orders: Taxes are included in the product price and reflected at checkout.
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International Orders: Import duties, taxes, and customs fees are the recipient’s responsibility and may be applied upon arrival.
7. Delivery Issues
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Video Requirement: To assist with any delivery issues, please record a video at the time of delivery, showing the unboxing and condition of the product. This helps in resolving disputes or handling claims effectively.
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Incorrect Address: Ensure the address provided at checkout is accurate. We are not liable for issues arising from incorrect addresses.
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Delayed Delivery: While we strive to meet delivery times, unforeseen delays may occur. We appreciate your patience and understanding.