RETURNS POLICY
Returns Policy
Effective Date: August 12, 2024
At Royal Arts Palace, we aim to ensure your satisfaction with every purchase. If you need to return an item, please review our returns policy below.
1. Return Eligibility
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Return Window: Items can be returned within 14 days of receiving your order.
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Condition: Returned items must be in their original, unused condition with all original packaging and accessories included.
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Non-Returnable Items: Certain items, such as personalized products, clearance sales, and custom-made items, are not eligible for return.
2. Initiating a Return
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How to Request a Return: To request a return, contact us within 14 days of receiving your order. You can reach us via:
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Email: contact@royalartspalace.com
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WhatsApp: 8005504986
Provide your order number and reason for the return. We will send you a return authorization number and instructions for the return process.
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Video Evidence: To support your return request, please provide a video showing the item and packaging as received, including any defects or issues. This helps us verify the condition of the product and process your return efficiently.
3. Return Shipping
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Return Shipping Costs: The cost of return shipping is the responsibility of the customer, except in cases where the item is defective or incorrect.
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Return Label: If the item is defective or incorrect, we will provide a return shipping label at no cost.
4. Refunds
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Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
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Partial Refunds: Partial refunds may be issued if the item is returned in less than original condition or if the return is incomplete. Shipping costs are non-refundable.
5. Exchanges
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Exchange Requests: We currently do not offer direct exchanges. To receive a different item, please return the original item and place a new order.
6. Damaged or Defective Items
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Inspection: If you receive a damaged or defective item, please contact us immediately with the video evidence of the issue.
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Resolution: We will arrange for a replacement or a full refund, including return shipping costs, once the defective item is returned.
7. International Returns
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Customs Fees and Taxes: Refunds for international orders do not include customs duties, taxes, or fees incurred during shipping. These are non-refundable and are the responsibility of the customer.
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Return Shipping: Return shipping costs for international orders are the responsibility of the customer, except in cases of defects or errors.