Free Shipping and Cash on Delivery
Estimated Delivery Time : 24-72 Hours
Return and Refund Policy – Royal Arts Palace
1. Eligibility for Returns
- Return Window: You can return most items within 7 days of delivery for a full refund or exchange.
- Item Condition: Items must be unused, in original condition, and packaging. Damaged or altered items may not be eligible for a refund.
- Non-Returnable Items: Gift cards, downloadable products, perishable goods, personalized items, and sale items are non-returnable.
2. Return Process
- Initiate a Return: Contact us at CONTACT@ROYALARTSPALACE.COM or use the “Cancel Your Order” form on the “Track Your Order” page within the return window.
- Return Shipping: You’re responsible for return shipping costs unless the return is due to our error. For items over ₹5000, use a trackable shipping service.
- Return Label: Once approved, we’ll provide a return shipping label and instructions.
3. Refund Process
- Inspection: After receiving your return, we’ll notify you about the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed within 7 business days to your original payment method.
- Partial Refunds: May be granted for items not in original condition or returned after 7 days.
4. Exchanges
- Eligibility: Exchanges are only available for defective or damaged items. Contact us within 7 days of receiving the item.
- Process: Follow the return process; once received, we’ll send the replacement.
5. Late or Missing Refunds
- If you haven’t received a refund after 7 business days, check your bank, then contact your credit card company. If issues persist, email us at CONTACT@ROYALARTSPALACE.COM.
6. Damaged or Incorrect Items
- Reporting: Report any damaged or incorrect items to CONTACT@ROYALARTSPALACE.COM with your order number and a photo.
- Resolution: We’ll arrange a replacement or refund at no additional cost.
Order Placement
You can easily place an order directly on our website, or by messaging us on WhatsApp at Alternatively, reach out to us via Facebook or Instagram.
Shipping Information – International Orders
For international orders, delivery times vary by country and are subject to each country’s import and customs regulations. With UPS shipping, the average delivery time is 7-15 business days. Please note that Saturdays, Sundays, and public holidays are not counted as working days. The Amethyst Store is not responsible for delays caused by customs clearance, flight unavailability, or other unforeseen circumstances.
Shipping Information – Worldwide Free Shipping
We are offering worldwide free shipping on all orders via UPS until 31st August. Please note that some discount codes may not be combinable with free shipping. Import duties and taxes, as per your country’s regulations, are the responsibility of the customer.
All international shipments undergo a quality check by Customs officials in India, and are packed under the live supervision of the customs department. Shipments are inspected, scanned, and signed off by the Customs department of India. Please note that international orders cannot be canceled under any circumstances.
Shipping Information – India
For orders within India, the estimated delivery time depends on your location and payment method. The average delivery time is 20 to 30 business days if the product is readily available. Shipping across India is free. Items ordered together may not always be shipped together, as shipping depends on product availability and warehouse location.
General Information
For sold-out products that can be manufactured again, please allow 45-55 business days for production before delivery. Custom-designed products require 45-60 days for manufacturing, with delivery following once the item is ready for dispatch.
Free Delivery
This product comes with the added benefit of free delivery, ensuring you receive it at no extra shipping cost.
1-Month Return
This product comes with a 1-month return policy, provided the item is not physically damaged. To ensure a smooth return process, please make a video of the item when it arrives.
Secure Transaction
All transactions on this website are 100% secure, ensuring that your payment and personal information are fully protected at all times.
Secure Packaging
All transactions on this website are 100% secure, ensuring that your payment and personal information are fully protected at all times.
Reviews
There are no reviews yet.